Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Customer experience

Tackling the emergency homelessness crisis


Warehouse

Future of work

Will the pandemic help solve the UK’s ‘productivity puzzle’?


Professional working from home

Human resources

HR strategies for the new world of work


People

Government

Another route to reform?


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Artificial intelligence

Why retailers need to keep people at the heart of customer experience


Man using tech in office

Customer experience

The eye of the storm for telecoms: can increased marketing spend save the day?


Lady in public transport using lalptop

Customer experience

How can telecoms providers transform customer experience?


Oxford, UK

Property and infrastructure

Ensuring economic prosperity: bringing in a new era for town and city centres


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Customer experience

Is it back to the future for retail?


Female employee looking at data and stats

Data and analytics

How far does Solvency II go in helping insurers deliver an effective ERM framework?


Customer Service

Customer experience

The dawning of a new age: empathy, tech and individual experiences


Digital business process operations

Institute

Equipping organisations to make better hybrid work decisions


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Government

The impact of planning reform on the value and importance of masterplans


Procurement

Procurement

Long tail strategy is about more than just efficiency and savings