Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic

Future of learning

The forgetting curve is a human strength


Institute

The great opportunity? Q1 results audio summary


Insurance

Image is everything: brand and digital pensions communications


Customer experience

Have mortgage payment holidays eased the pain or simply prolonged it?


Government

Putting residents’ safety at the heart of Building Control with new legislation


Customer experience

Your call is important to us: How customer service is damaging your brand


Data and analytics

Data makes the difference: Digital opportunities to transform the member experience


Customer experience

The rise of the customer…and not the machine


Government

Driving town centre recovery with public sector land and property


Public safety

Can UX really fight crime?


Digital

The great opportunity? podcast episode 7: Digital policing


People and culture

Five essential elements of the employee experience: thinking beyond the crisis


Local government

Twelve ways to help businesses to stay safe during the Coronavirus pandemic


Consultancy

How the new energy ecosystem is transforming customer experience


Local government

How do we put the heart back into local communities through place shaping?