Our work

Every day we’re helping our clients by delivering innovative solutions to transform and simplify services to businesses, customers, governments and citizens. Here are some practical examples of how we’re delivering these solutions and the difference they make.
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Future of experience

Simplify, strengthen, succeed: how our approach creates better outcomes

The world is changing, faster and perhaps more fundamentally than anyone could have imagined less than 12 short months ago.


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Utilities

Supporting the Data Communications Company with digitally transforming Britain’s energy system

Since 2013, the Data Communications Company (DCC), one of our subsidiaries within the Capita group, has been licensed by the UK government to build and manage the central network for smart metering across Britain.


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Customer experience

Providing 24/7 access to urgent help for citizens in Enfield

When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.


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Financial and banking

Rescuing a costly migration for a health client through expert actuarial services

When a health client started the migration of their complex payments systems, they began to see discrepancies of £6m a month.


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Government

Painting a picture of community progress

A community’s bright future has been celebrated by two colourful murals commissioned by North Shields charity Meadow Well Connected and sponsored by Capita.


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Customer experience

Reducing procurement red tape with the out of hours partnership

Despite the best efforts of local authorities to prevent them, emergency situations are part of life.


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Healthcare

Ensuring NHS buildings remain safe and compliant through expert surveyor services

Many public buildings, such as schools and hospitals, are maintained by private companies through private finance initiative (PFI) contracts.


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Customer experience

Making sure that true emergency callers get priority with an intelligent out of hours service

Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.


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Our work

Helping emergency callers when they need it most with expert out-of-hours support

Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.


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Government

Minimising local government backlogs and delays with tailored planning support

We’re helping Folkestone and Hythe District Council to deliver a range of major planning applications, supporting its development management team through the entire planning application process and stepping in to provide additional resources when needed.


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Government

Reducing emissions and power bills with green energy installations

We helped Blackburn with Darwen Council to secure funding and planning permission for a project that will reduce the carbon footprint and electricity bills of 23 council buildings through the installation of sustainable power and heating technologies.


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Our work

Helping West Berkshire Council to support young people effectively

By providing the full picture of what’s happening in the lives of young people, we’re helping West Berkshire Council to intervene in time and secure more positive outcomes for young people.


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Government

Working collaboratively to create successful masterplans

Masterplans are a key tool that planners can use to shape the delivery of a diverse range of projects, from simple layouts of individual sites through to urban extensions, new towns and area-wide regeneration projects.


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Government

Delivering state-of-the-art entertainment through expert project management

We’re bringing big-screen entertainment to Blackburn by supporting the local authority with the design and construction of a new multiscreen cinema in the town centre.


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Central government

Harnessing the power of innovative partnerships to improve outcomes

Together with leading social enterprise organisation, The Wise Group, we’re lifting people out of poverty in Scotland.


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Government

Helping vital businesses survive the pandemic with efficient grants payments

We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.


Our latest insights

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Customer experience

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Government

Customer service rep

Customer experience

UK Homes

Financial and banking

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